Before reaching out to us, please be aware that by using the website and having already placed an order, you have confirmed that you have read and accepted our Terms of Service, as well as our Returns and FAQ policies. Therefore, we kindly ask that you only contact us in full understanding of and agreement with these policies. Please note that any inquiries made in disregard of these terms will be considered invalid and will not be processed. Because products are made to order, we do not accept general returns, sizing-related returns, or other types of returns. We kindly ask that you only contact us regarding manufacturing defects or quality issues with your order. Please provide clear photos that clearly represent the manufacturing defect in good quality.

For eligible issues, contact us at jayface-shop@support.fourthwall.com

If you have any questions not related to manufacturing defects or quality issues with your order, please visit the main website and use the contact email listed there.